What is the current turnaround time for orders?
-Turn around time is 14-21 BUSINESS days. This gives me enough time to make your item with perfection. Sometimes your order will be shipped out earlier than the turnaround time, depending on work load.
How much does shipping cost?
-I use USPS to ship all orders. Shipping is based on weight and size. Rates are calculated via USPS and change frequently.
-All HANDMADE items are final sale and no refunds/exhanges will be given.
-Boutique Items will have a 14 day return policy. No washed or worn clothing will be accepted for a return/exchange. Buyer will pay for any shipping cost for a refund/exchange that is sent back.
What if an item is damaged when I receive it?
-If an item is damaged, I will require proof of damage via photos. You have 24 hours from the arrival of your item to submit a claim. If the damage is due to shipping, you will have to create a claim with the post office. I will use my discretion on what I think is best for a refund/exchange. Please allow up to 4 weeks for any replacement items.
What is the best method to contact you?
Email or through our Facebook page is the best place for messages. For the most current up to date information, join our VIP Page : https://www.facebook.com/groups/209340953002368/?ref=share